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link: Service Talk
related blog: Restaurant Talking Points
Here is a sample excerpt taken from Service Talk (6/12/06):
excerpt:
"…But wait a minute. Now the restaurant has a problem. They have to hope that this first time customer will come back. And they are not doing one thing to ensure that happens. And as we all know, hope is not a plan.Email Marketing to the rescue!"
source: "Email Marketing and your Service Team" by Jeff Hookham (4remarkable.com, Jun.12, 2006)
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