Article: “How to Use Publicity to Offset Bad Restaurant Reviews”

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excerpt:
"Few things can put a restaurant out of business faster than a bad restaurant review. If it happens to you, don’t just complain. Take proactive steps to ensure that the public knows your side of the story.

Here are tips for the hospitality industry on how to offset bad reviews—and make the most of good ones:…"

source: "How to Use Publicity to Offset Bad Restaurant Reviews" by Joan Stewart (PublicityHound.com)

Here are some more links discussing restaurant critics from the perspective of restaurant owners:

"A critic's pen alone does not write off a restaurant" (Boston Business Journal)

"Critiquing Restaurant Critics" (Restaurant Report)

"Critics, restaurateurs discuss fairness of reviews: operators say writers should know food, wine; claim good service can trump culinary mistakes" (Nation's Restaurant News)

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